IT Support Analyst Expired

ACS Recruitment Consultants Ltd

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Liverpool

02-Aug-2012

18000-28000 Per Annum

Permanent

Reference: sa2ew

IT Support Analyst
Liverpool
Full-time permanent position
£18-28,000

We are currently looking for an IT Support Analyst who will be responsible for logging and resolving all requests for IT support, checking all regular jobs and to address any failures, improving customer service by increasing communication with end users, pro actively checking that IT have completed the request to the end users satisfaction.

Duties will include:
HELPDESK AND COMMUNICATION
- Log emails and telephone calls into the helpdesk to ensure all requirements are captured
- Be the primary point of contact during major incidents by implementing the major incidents communication plan thus ensuring that users know what is going on and the IT team can concentrate on fixing the issues.
- Escalate any issues unactioned within defined timescales to the IT manager.
- Create reports on issue duration (logged to fixed terms)
- Keep customers informed of progress of their issues by regularly updates during the duration of the support call.
- Collect user feedback to ensure issues are resolved to users to satisfaction.

SUPPORT
- Resolve calls as required
- Escalate complex issues to the IT manager of external support organisations are required.
- Keep the IT Help Desk updated with of progress of support calls.
- Participate in the IT support rota; including out-of-hours support and office visit rotations.

SERVICES
- Windows 2003/2008 Server Administration
- Windows 2003/2008 Active Directory Administration.
- Exchange 2007 Server Administration (Including Blackberry and mobile working)
- Application configuration and maintenance
- User creation and management (Secretary, profiles)

DOCUMENTATION
- Maintain documentation for all IT services namely:- Password Lists, Service Catalogue,Backup schedules, Network Diagram and Contact Lists.

To be considered for this excellent opportunity, you must have:
- Windows 2003/2008administration including active directory.
- Exchange 2007 administration.
- Deployment of applications and services via the Terminal Services platform.
- Deployment and Management of remote working services (e.g.VPN, PDA, Exchange Web mail, Blackberry)

DISIRABLE ASPECTS ARE:
- Experience working in a team-oriented, collaborative environment
- Experience in supporting systems used in a professional services environment.

All Applicants will be reviewed within the next working day and successful applicants will be acknowledged within 2 working days.

ACS Recruitment Consultants Ltd was established in 1983. We are the market leader within Legal Recruitment and we specialise in the placement of Qualified Solicitors, Legal Executives, Paralegals, Legal Secretaries and Support Staff at all levels.

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