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Switchboard Supervisor

This job has expired, and cannot be applied for.

  • Posted By: Search - Office Services
  • Address:
  • Contact: 0151 229 5515
  • Date Posted: 27th Aug 2008
  • Salary: 17000-18000
  • Location: Liverpool
  • Reference Code:
  • Views Since Posting: 115
  • Full Description:

    Rare and exciting opportunity for an experienced switchboard supervisor, to join a prestigious Liverpool company.
    Managing a small team of switchboard operators, you will be responsible for ensuring that all calls are dealt with professionally and within set time scales.
    Your duties will vary depending on business needs, however your core responsibilities will include:

    - Managing a busy switchboard, taking external and internal calls
    - Supervising a small, close knit team
    - Monitoring call volumes and trends
    - Ensuring that standard KPI's are met
    - Coaching and monitoring team members
    - Producing weekly call reports and analysis
    - Team one to ones
    - Booking meeting rooms and managing diaries
    - Dealing with queries and complaints
    - Implementing and monitoring internal processes
    - General supervisory duties, monitoring sickness and holidays
    - Ensuring high levels of customer service are consistently met
    - General administration

    This is a great opportunity for a high calibre candidate who is looking to join a great company and develop. In return for your efforts, you be rewarded with an excellent salary, un rivalled benefits package, development and training and an excellent working environment.

    Apply now for this super role!

Recruiters

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E.ON
Code Marketing
Vodafone
RAF
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