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Call Centre Sales Team Manager
This job has expired, and cannot be applied for.
- Posted By: Randstad Liverpool
- Address:
- Contact: 0151 242 6280
- Date Posted: 19th Aug 2008
- Salary: £22K+
- Location: Liverpool (L7)
- Reference Code: CCS
- Views Since Posting: 85
- Full Description:
Randstad Contact Centre Solutions are recruitment specialists in the Call Centre market and currently have an exciting vacancy in Merseyside.
If you are looking for a fantastic career opportunity with a truly Global Banking Market Leader and have experience of managing a Sales Team in a contact centre environment then this could be the opportunity of a life time for YOU!
Your main focus will be to establish and manage a team of up to 15 agents within the Outbound Sales Centre to develop and implement a set of processes that enable a step change in customer experience through outbound calls.
Key Skills & Experience Required:
Significant Operational management experience gained in a results driven commercial contact centre
Experience of managing an outbound Sales Team of at least 10 FTE
In –depth knowledge of outbound Acquisition, Up-sell, Retention and Winback methodologies
Proven track record in a high performance sales role as well as delivering and monitoring sales and performance and a proven ability to identify performance improvements in call handling presentation and self and peer evaluation techniques through monitoring and coaching to success
Solid previous experience of managing an outbound team in a large contact centre environment
Thorough awareness of contact centre practices with a key focus on performance management and development techniques
Previous experience in a faced paced coaching / results driven management environment - huge growth planned.
This Contact Centre is set to double in size and you'll play a key role in managing that growth. As one of their leaders, you'll have the autonomy and responsibility you need to introduce new ideas and innovative approaches, and to contribute to a best practice culture. In short, if you've got what it takes to make a real difference to this business, you can rely on this organisation to give you all the opportunities you need to enjoy a fantastic management career.
Fantastic Benefits include: Holiday up to 30 Days + bank holidays Generous Bonus Scheme up to 40% EXCELLENT Contributory Pension Scheme – 3% self &17% from Company Private Healthcare, subsidised Gym and Canteen
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