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Client Account Manager
This job has expired, and cannot be applied for.
- Posted By: Randstad Liverpool
- Address:
- Contact: 0151 242 6280
- Date Posted: 9th Oct 2008
- Salary: Circa £40k
- Location: Liverpool
- Reference Code: 52269
- Views Since Posting: 107
- Full Description:
Role Purpose
To build and maintain successful relationships with multiple client accounts, in order to achieve business targets and promote the client's status as a recognised centre.
The client
My client is one of the UKs largest outsourcing contact centres, who have experienced vast growth in the last 6 years from 12 seats to over 800.Based in Liverpool, my client is a recognised centre of excellence and has won contracts with top companies in both telecommunications and financial industries,offering Customer Service solutions in 37 countries globally.My client considers themselves to be a 'People Centred Contact Centre' where staff are rewarded with excellent benefits.
The role
A fantastic opportunity has arisen for an experienced client account manager, preferably with a contact centre background. Suitable candidates will be required to manage the day-to-day process of client liaison throughout the client lifecycle (implementation to closedown/migration) for designated client accounts.
You will also facilitate the escalation communication process between the client and the business to maintain the highest levels of satisfaction across all designated client accounts.
It is important that you are able to demonstrate complete understanding of the products and services offered by the client and keep up to date current market records.
Your job role will involve coordinating and facilitating regular meetings and business reviews with the client, to ensure that the continuous improvement is in place to add value to clients business.
You will also be responsible for the day-to-day financial and budgetary management of designated client accounts, to ensure they maintain within agreed parameters to generate profit.
The role will also contain elements of threat of analysis and working with key business partners (including Ops, CCP, HR, IT) to implement mitigating solutions.
The benefits
The starting salary for the role is circa £40k with a non-contribution pension and life assurance plans.22 days holiday plus bank holidays.
The position is due to start ASAP.
If you are interested in the role and would like to receive a full job description, please contact Laura on 0151 242 6280 or send your CV to laura.melia@uk.randstad.com.
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