Motor Claims Handler
- Liverpool
- Posted 11th Jan 2012
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Posted by:
ACS Recruitment Consultants Ltd
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Salary:
18650-23500 Per Annum
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Job Type:
Permanent
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Address:
Liverpool
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Reference:
esyefa
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Job Description
Motor Claims Handler
Salary GBP18,650 - GBP23,500
Liverpool
Key responsibilities
To pro-actively manage a caseload of complex motor claims including ULR to conclusion (including litigation where appropriate) in line with client protocols
To continuously drive improvement in the service delivery to clients
To continually adhere to client specific protocols and best practice
To work closely with colleagues within the firm to deliver consistently high levels of service
To support the firms values and policies in a professional manner
To create accurate Claims Management System records
Identify own training needs and to request appropriate training to meet own performance targets
To act as a point of referral and to mentor more junior members of the team, to ensure quality, service standards and productivity levels are maintained to a high standard
To offer a high level of client contact and to continually look at the work procedures to improve the service delivery to clients
To act as an administrator and a main point of contact for allocated clients
Sign off client monthly reports and complete any client specified tasks as required
Where appropriate, attend client review meetings
To undertake presentations to colleagues/clients at various levels in a manner which is motivational and sets expectations for quality and performance standards
To assist with both internal and external auditing
To undertake projects and to be able to deliver within agreed timescales
To continually keep the CUSM and CUTM abreast of any client changes and issues
To actively create a supportive and respectful working environment
Technical Excellence
Delivers technically accurate and appropriate advice to clients, colleagues and others
Highly developed knowledge of processes, systems and procedures
Excellent technical knowledge motor claims including ULR
Good technical knowledge of litigation processes and procedures if appropriate
Adheres to guidelines and procedures
Produces work showing an understanding of relevant facts, case law and research
Demonstrates competence in own area of expertise
Gets the day-to-day work done
Uses clear analytical skills
Applies knowledge, skills or experience to solve problems
All Applicants will be reviewed within the next working day and successful applicants will be acknowledged within 2 working days.
ACS Recruitment Consultants Ltd was established in 1983. We are the market leader within Legal Recruitment and we specialise in the placement of Qualified Solicitors, Legal Executives, Paralegals, Legal Secretaries and Support Staff at all levels.
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